Returns & Exchanges
At 35mm Co., we want you to capture memories with confidence, which is why we offer a 30-day return window for all cameras and accessories in their original, unopened packaging. If your gear is faulty or doesn't meet your creative needs, our streamlined process ensures a quick resolution.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Pack Your Gear
Carefully place the items in their original product packaging and include all manuals and accessories to ensure a full refund.
Print and Ship
Download your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Inspection and Refund
Once our technical team inspects the hardware for quality assurance, your refund or replacement will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing